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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My old gmail account is, I have had some computer problems

Customer Question

My old gmail account is***@******.***, I have had some computer problems and the IT person has lost my gmail account and I need to restore it can you please help.
JA: How long have you had this issue with your Gmail account?
Customer: 2 going on 3 weeks since the IT tech installed my new printer to this computer
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I always have accessed gmail from my face book page, but the IT person managed to lose that also and I have since got it back but no gmail access from there. I am over 70years old and not very computer literate.
JA: What troubleshooting have you tried?
Customer: None so far as I don't really know what to do.
JA: Anything else you want the email expert to know before I connect you?
Customer: Notthing I can think of at the momeny
Submitted: 8 months ago.
Category: Email
Expert:  Sandy replied 8 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

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