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I have a terrible problem i don't know if you can help I

Customer Question
hi Pearl I have a...
hi Pearl I have a terrible problem i don't know if you can help I just found a personal document giving all my details for a job interview on line with a google search. is there any way I can remove this?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone and web browser
JA: What troubleshooting have you tried?
Customer: I am IT hopeless. I am 60!!
JA: Anything else you want the email expert to know before I connect you?
Customer: Just that I need to get those details off asap due to privacy invasion
Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
11/3/2016
Email technician: Lorenz Vauck, Computer Expert replied 1 year ago
Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Email
Satisfied Customers: 1,240
Experience: 17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
Verified

Dear Client,

thank you very much for your question. My name is***** am a computer expert since 17 years and I will be assisting you today.

I am sorry to hear about that and will be looking into that for you right away. Can you please let me know the website that is showing your job interview that you don´t want to have there? So that I can see what is going on...

Thanks for your patience and best regards,

Lorenz Vauck

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Customer reply replied 1 year ago
could you be able to take down my document that is posted on the internet without my knowledge!
Email technician: Lorenz Vauck, Computer Expert replied 1 year ago

I will try, but first please give me a link to it, so that I can see what is going on at all. Thank you.

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Customer reply replied 1 year ago
I am not sure if you work for goole or notI just want to take my personal document off the internet please search Kerry Fioramonte Australia
Email technician: Lorenz Vauck, Computer Expert replied 1 year ago

I do not work for Google, I am a independent computer expert from Germany and Pearl mediated your question to me to help you. When I search for

Kerry Fioramonte Australia

nothing suspicious comes up to me. Can you please let me know the actual website that lists your interview? Look at the address bar in your browser please and copy and paste this to me here in the chat.

Thank you.

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Customer reply replied 1 year ago
HI Lorenz I dont understand how to do that but if you google the above details my personal document for a job interview is first on the list and i know i didn't put it here.
Email technician: Lorenz Vauck, Computer Expert replied 1 year ago

Are you using google.com.au for searching or google.com ?

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Customer reply replied 1 year ago
i don't feel comfortable about remote connect can you give me information who i am able to talk to .To remove that document .Is it gmail
Email technician: Lorenz Vauck, Computer Expert replied 1 year ago

I still have not found that document on Google yet, can you please let me know if you are using google.com.au for searching or google.com? A remote-assistance would make sense in this case indeed though, because I then can see what is going directly at your computer, because we don´t seem to get anywhere via our text-chat, right? You do not have to fear, you will have full control all the time and can see what I am doing + interrupt me whenever you wish. Additionally, JustAnswer / Pearl have a A+ rating with the BBB. I do not want to steal anything from you, but would like to help you instead to resolve that issue. So please request a remote-assistance if you wish.

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Customer reply replied 1 year ago
My apologies I don't think you would steal from me I am just frantic after seeing this on a google search. My browser is safari and google just appears as the search engine . I did email that document for an interview i don't understand how it appears for the whole world to see!! I don't understand the difference between the googles you requested
Email technician: Lorenz Vauck, Computer Expert replied 1 year ago

No worries, that is the problem, I am not seeing any website listing an interview from you, that is why I suggested that I connect to you remotely, so that you can show me what is going on directly on your PC.

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Email technician: Lorenz Vauck, Computer Expert replied 1 year ago

Please let us do a remote-assistance before we are going in circles here, this way I can get the problem resolved quickly for you usually. Thank you very much.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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