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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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The layout menu is grayed out. I cannot display the folders

Customer Question

The layout menu is grayed out. I cannot display the folders pane. Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:45.0) Gecko/20100101 Thunderbird/45.4.0
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: 2.16 Ghz intel core 2 duo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: thunderbird on this computer
JA: What troubleshooting have you tried?
Customer: online search that did'nt help
JA: Anything else you want the email expert to know before I connect you?
Customer: This was my bookkeepers computer. We recently released her and need to check her email
Submitted: 9 months ago.
Category: Email
Expert:  Kris Rodgers replied 9 months ago.

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