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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Some one changed the way saved mail message folders are

Customer Question

Some one changed the way saved mail message folders are made. I fill in a name in "New Folder" Then I get a box saying what I want, but the new folder name that I put in is never made. What did you do? Help me out here. What ever you did, it was not the right way to do this to a customer.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Hotmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I click on sign on to Hotmail
JA: What troubleshooting have you tried?
Customer: What ever you provide
JA: Anything else you want the email expert to know before I connect you?
Customer: Is there someone I can talk to.
Submitted: 10 months ago.
Category: Email
Expert:  Kris Rodgers replied 10 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 10 months ago.

Are you using outlook or hotmail web app?