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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I think I accidently deleted an entire file. How do I

Customer Question

I think I accidently deleted an entire file. How do I retrieve deleted emails?
JA: Just to clarify, what email service provider are you using?
Customer: Gmail with Verizon internet
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser - google chrome
JA: What troubleshooting have you tried?
Customer: I tried using the "search" option. Clicked the drop down arrow but didn't fill in any of the questions. Just clicked the blue search button at the bottom left
JA: Anything else you want the email expert to know before I connect you?
Customer: Just help me find my de;leted emails
Submitted: 11 months ago.
Category: Email
Expert:  Lorenz Vauck replied 11 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will be assisting you today.

Would you be interested in letting me analyze and solve this problem for you directly at your computer via a remote connection?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 11 months ago.
How much is this going to cost me?
Expert:  Lorenz Vauck replied 11 months ago.

I think they are $39, however, if we cannot recover the emails, I will get you refunded of course.

Customer: replied 11 months ago.
I don't want to pay that much. I thought the cost was $5??????
Customer: replied 11 months ago.
Forget it! I WILL NOT pay that much. This service is very misleading. DO NOT bill me for this!
Expert:  Lorenz Vauck replied 11 months ago.

I am not sure where you get the $5 figure from, but I can try to offer it at a lower price for you. How much can you afford? So $5?