How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Im unable to login inot my email, tried resetting it but the

Customer Question

im unable to login inot my email, tried resetting it but the registered numbers i have there were my usa numbers, now i live in south africa and dont have those numbers
JA: Have you tried having password ***** directions emailed to you?
Customer: the only options are sending me a text or calling me
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: none why
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Email
Expert:  bbao replied 9 months ago.

What's the email service are you referring to? Gmail, Yahoo or AOL or MSN?

Customer: replied 9 months ago.
its hotmail
Customer: replied 9 months ago.
or should i say msn
Expert:  bbao replied 9 months ago.

Except your previous numbers in the US, did you associate any other information with your Hotmail account such as your 2nd email address and/or secure questions?

Customer: replied 9 months ago.
I did add a security question but when i answer it, hotmail says the answer is incorrect. what can i do
Expert:  bbao replied 9 months ago.

If you could advise the full email address and related info when required, I may help you try it from my side.

Customer: replied 9 months ago.
Expert:  bbao replied 9 months ago.

Thanks. You registered two numbers with the account, ending with 33 and 90, no one could be accessible now?

Customer: replied 9 months ago.
absolutely none
Expert:  bbao replied 9 months ago.

Please advise a contact email address that's different from the one you're trying to recover?

Customer: replied 9 months ago.
use my friend's email***@******.***
Expert:  bbao replied 9 months ago.

Hello?

Customer: replied 9 months ago.
Expert:  bbao replied 9 months ago.

Sorry, the session expired. Let me redo it.

Expert:  bbao replied 9 months ago.

Did you receive a code at your friend's email address?

Expert:  bbao replied 9 months ago.

Just sent. Please check now, to avoid the session expire again.

Expert:  bbao replied 9 months ago.

Hello? Got the code now?

Customer: replied 9 months ago.
0756
Expert:  bbao replied 9 months ago.

Okay, now a bit more personal info is required.

First name, last name, birthday, country where the account was created, State, Postal Code, and Grandpa's occupation?

Customer: replied 9 months ago.
george william, 15/03/1980/ usa, new york,10467, engineer
Expert:  bbao replied 9 months ago.

Thanks. Other 2 passwords you used before?

Expert:  bbao replied 9 months ago.

Did you use this account to purchase any Microsoft product online from Microsoft websites?

Expert:  bbao replied 9 months ago.

Have you used this account with Skype and Xbox?

Expert:  bbao replied 9 months ago.

Hello?

Expert:  bbao replied 9 months ago.

If you can't answer ASAP, the session will be expired soon.

Customer: replied 9 months ago.
im so sorry, got disconnected, ive never used this account with skype or xbox, the 2 passwords i've used before are Faster40 and William77
Expert:  bbao replied 9 months ago.

If we want to redo it again now, please make sure you can get access to your friend's email address. If you can, we may start now, otherwise it might be timeout again.

Customer: replied 9 months ago.
lets redo it now, my friend's email is***@******.***
Expert:  bbao replied 9 months ago.

Are you available now?

Customer: replied 9 months ago.
i am,let s do it quick please
Expert:  bbao replied 9 months ago.

OK.

Expert:  bbao replied 9 months ago.

A code has been sent to***@******.***. Please check and advise.

Customer: replied 9 months ago.
7743
Expert:  bbao replied 9 months ago.

Thanks.

Expert:  bbao replied 9 months ago.

TWO email addresses of contacts you've recently sent emails?

Customer: replied 9 months ago.
Expert:  bbao replied 9 months ago.

Well done.

TWO subjects of your recently sent emails?

Customer: replied 9 months ago.
let me think
Expert:  bbao replied 9 months ago.

No necessary to those contacts above. any TWO subjects as you remember.

Expert:  bbao replied 9 months ago.

but must be SENT emails from you.

Expert:  bbao replied 9 months ago.

Try your best!! I think they are last two questions...

Customer: replied 9 months ago.
ok hold on
Customer: replied 9 months ago.
binary for frans, info
Customer: replied 9 months ago.
try those two
Expert:  bbao replied 9 months ago.

one is just "info"?

Customer: replied 9 months ago.
Expert:  bbao replied 9 months ago.

Thanks. Finished!

Your information has been submitted

We'll send an email to***@******.*** to let you know if you've provided enough information to recover your account. It usually takes us about 24 hours to review the information submitted. If you've already submitted a request, we'll close that request and take a look at this one.

Customer: replied 9 months ago.
you think this will work?
Expert:  bbao replied 9 months ago.

Please bear with MS for up to one more day. :)

If you are luckily enough, you will receive a notification shortly (because it is machine to compare your info).

Please update me once received anything.

As soon as you are confident to the info you provided, I am confident to the result. Again, it is purely up to the accuracy of your info.

Customer: replied 9 months ago.
will do, thanks for your help
Expert:  bbao replied 9 months ago.

My pleasure. Good luck!