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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am a home user, and I'm getting an error box on my monitor

Customer Question

I am a home user, and I'm getting an error box on my monitor informing me that my computer is unable to send or receive E,ail on my hotmail account. How come?
JA: How long have you had this issue with your Hotmail account?
Customer: A few days
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: Email
Expert:  John replied 10 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

Are you accessing this Hotmail on a windows or mac PC?

How do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Edge, Mozilla Firefox, Google Chrome, Safari?

Thank you

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