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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My hot mail is no receiving email and my last email was back

Customer Question

my hot mail is no receiving email and my last email was back in september
JA: How long have you had this issue with your Hotmail account?
Customer: about a month now
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: mostly phone
JA: What troubleshooting have you tried?
Customer: I don't know what to do. do you think I should scrap my current email address and start with a new email address?
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Email
Expert:  bbao replied 8 months ago.

As you most often access your emails on the phone, please advise your phone model and the mobile OS running on the phone. Please also advise the mail application you use to access the emails.

Customer: replied 8 months ago.
I am old school and I am some what computer challenge. I donot understand what you mean about phone model and OS running mean. explain in layman terms..
Customer: replied 8 months ago.
tell me exactly what to do
Expert:  bbao replied 8 months ago.

Please simply tell me all wordings you can find from your phone body, front, back and even the sides.