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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot access my gmail messages - I

Customer Question

I cannot access my gmail messages -***@******.*** I have logged on to Google and they ask me to insert my PASSWORD. I have no idea what it is and have tried several I use with no result Can you help me?
JA: How long have you had this issue with your Gmail account?
Customer: Since last February.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through my computer.
JA: What troubleshooting have you tried?
Customer: Not many because I am an octogenarian but one of sons has played around trying to find the PASSWORD.
JA: Anything else you want the email expert to know before I connect you?
Customer: No. Are you saying you can connect me?
JA: No. I'm the email technician's Assistant.
Customer: Okay. No there's no more info I can give you.
Submitted: 9 months ago.
Category: Email
Expert:  Bhavik Joshi replied 9 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 9 months ago.

Do you have access to this email address :- don•••••••@imp••••.•••.••

Expert:  Bhavik Joshi replied 9 months ago.

Can you tell me complete email address :- don•••••••@imp••••.•••.••