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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Can't remember password, reconnected from Michigan and only

Customer Question

can't remember password, reconnected from Michigan and only worked until 10 am this morning
JA: When did you last reset your username and password?
Customer: dodm
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: didn't intend to reset either, but I really gummed it up!
JA: What troubleshooting have you tried?
Customer: my so is trying really hard from wisconsin to help. need to reinstall with user name***@******.*** and password *****
JA: Anything else you want the email expert to know before I connect you?
Customer: I am at the mercy of anyone - no fear of others getting into my emails - I am the one who is locked out!!!! will all my emails still be there after you finish?
Submitted: 8 months ago.
Category: Email
Expert:  Bryan replied 8 months ago.

Hi and thank you for your question.

I'll assist you with resetting the password ***** the Gmail account now; first, could you let me know if you have a phone number ending with -90?

Please reply at the box below, and then we will continue further.

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