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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am so completely frustrated with microsoft. They have

Customer Question

I am so completely frustrated with microsoft. They have interfered with my ability to get my mail and I want it stopped. I click on my mail and I get an Outlook window that I didn't ask for and it prevents me from getting to my email.!!!
JA: How long has this been an issue?
Customer: I first had the problem last week before I left town. It has continued since I returned.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my iMac thru a browser, as I have been for years.
JA: What troubleshooting have you tried?
Customer: None. I called micorsoft and after ten minutes on the phone was told he couldn't help me.
JA: Anything else you want the email expert to know before I connect you?
Customer: What else is there?!!!
Submitted: 11 months ago.
Category: Email
Expert:  Bruce Wilner replied 11 months ago.

First of all, I have no idea what "click on my mail" is supposed to mean. In what application are you seeing this mail? Is it a mail icon? Please be extremely specific.