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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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A rep was going to transfer me to a MAC rep to help me with

Customer Question

A rep was going to transfer me to a MAC rep to help me with the setup of incoming and outgoing mail. I was unable to send emails.
Submitted: 8 months ago.
Category: Email
Expert:  Jess M. replied 8 months ago.

Hi Karen, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using the Mac Mail app, the one with the postage stamp icon on the dock, to send and receive emails? Or are you using MS Outlook?

Also, what email account are you using in the email app?
Please let me know by replying to me here so that I can help you further.

Best regards,