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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I'm having a problem with my live mail account. I cannot

Customer Question

Hi, I'm having a problem with my live mail account. I cannot send any messages out because I get an error message saying that the server has rejected my email address. How to fix...
JA: Just to clarify, how often have you been getting this particular message?
Customer: About 5 days now. I have deleted and readded my email account and I'm receiving messages just fine but can't send out any thing
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I just execute the windows live procedure
JA: What troubleshooting have you tried?
Customer: I have deleted and then re-established the account twice always with the same result. I continue to get 550 5.7.3 0x800ccc78 messages.
JA: Anything else you want the email expert to know before I connect you?
Customer: I just need to know how I can authenticate my email address so that the server will recognize it.
Submitted: 8 months ago.
Category: Email
Expert:  Cory replied 8 months ago.

Welcome, I am Cory.

I am looking over the question now.

Expert:  Cory replied 8 months ago.

I can connect remotely and fix this for you quickly.

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