How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Thunderbird. "Login to server failed."

Customer Question

Thunderbird. "Login to server failed."
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Kabelmail and Vodafone, they both cooperate if I understand that right.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I use Thunderbird and the cable network of my home here. So the answer is through a web browser?
JA: What troubleshooting have you tried?
Customer: Read email advises from Kabel.Vodafone and tried them. Read infos about working with the emailservices and tried to follow their recommendations.
JA: Anything else you want the email expert to know before I connect you?
Customer: Sending and receiving emails by any email service seems to work. But I want to get Thunderbird running, because its open to modifications of email traffic.
Submitted: 8 months ago.
Category: Email
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you tell me please the part of your email address after the @ symbol?

Thank you

Customer: replied 8 months ago.
Expert:  Richard replied 8 months ago.


Can you tell me if you can sign into your account here please

Customer: replied 8 months ago.
kabelmail.deIf I try to send mail via Thunderbird, this message appears:
"Login to server failed."
Expert:  Richard replied 8 months ago.

ok, but did you do the instructions I sent you before?

Repeated below...

Can you tell me if you can sign into your account here please