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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Sign-in failed on my galaxy 6s phone. has not worked for the

Customer Question

sign-in failed on my galaxy 6s phone. has not worked for the last 6 days
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: tablet or phone
JA: What troubleshooting have you tried?
Customer: tried toreset5 password.
JA: Anything else you want the email expert to know before I connect you?
Customer: ,but not on phone.
Submitted: 8 months ago.
Category: Email
Expert:  Jess M. replied 8 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you trying to access your Yahoo Mail account but failed on your Samsung phone? Are you still able to access the same Yahoo Mail account using a computer?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 8 months ago.
Used the same password ***** phone, but get message - Sign-in failed.
Expert:  Jess M. replied 8 months ago.

Are you still able to access the same Yahoo Mail account using a computer?

Customer: replied 8 months ago.
NO. Why should I have to pay for something that should never gone wrong. All I wanted was a real live person....
Expert:  Jess M. replied 8 months ago.

I am very sorry for the confusion. I am a real live person trying to help you with your problem that you reported. Are you using a computer right now to chat with me? Or are you using a smartphone?

Customer: replied 8 months ago.
Samsung Galaxy 6S is a smart phone.
Expert:  Jess M. replied 8 months ago.

So you are NOT using a computer right now. Please tell me the problem Yahoo Mail account so that I can check its status and your recovery options.

By the way, do you have a computer right now that you can use to test if the Yahoo Mail account is working there using the password ***** you have been using?

Customer: replied 8 months ago.
I'm on my tablet. And yes, Yahoo mail acct is working on tablet, but not on smartphone.
Expert:  Jess M. replied 8 months ago.

Thank you for that information. This is happening because Yahoo Mail system could have treated your Galaxy email app as "less secure" thus, it is preventing access to it.

Now, you need to do these steps on the tablet, using a web browser like Safari, NOT using another email app.

Please open Safari browser on the tablet, go to http://mail.yahoo.com and then sign in to your Yahoo Mail account.

Tell me when done.