How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My emails are missing. Trying to retrieve them.

Customer Question

My emails are missing. Trying to retrieve them.
Submitted: 8 months ago.
Category: Email
Expert:  Martin replied 8 months ago.

Hello Gail, welcome.

You need to see if your emails are in the web version of Gmail here:


(using your browser)

If they're not, make sure to check "All mail" as they may be hidden.

Does that make sense?

Customer: replied 8 months ago.
Did not find my emails.
Customer: replied 8 months ago.
Your answer did not help me
Expert:  Martin replied 8 months ago.

Welcome back.

Would you like me to connect with you directly so I can see if the emails are recoverable?

Customer: replied 8 months ago.
No, if it's not in "all mall", is my only option to contact Google support team?
Expert:  Martin replied 8 months ago.

If it's not in all mail then they won't be recoverable - your only option would be to contact Google but I don't think they would do anything.

The alternate option is if you used an email client like Thunderbird or Outlook they could be retrievable from a backup.

Related Email Questions