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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Access, 0utlook, web browser, have tried unsuccessfully to

Customer Question

JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: 0utlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: have tried unsuccessfully to contact apple help
JA: Anything else you want the email expert to know before I connect you?
Customer: i have four apple units-i phone, iMac,i pad, and laptop
Submitted: 11 months ago.
Category: Email
Expert:  Jess M. replied 11 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please describe to me in more details the problem you are having? Are you unable to access your email account?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 11 months ago.
i am unable to access my e mail
Customer: replied 11 months ago.
correction my tel # is(###) ###-####
Expert:  Jess M. replied 11 months ago.

Thank you for writing back with that information. I saw that you requested for Secure Remote Assistance, but there was an error from your end when I tried to accept your request.

I will try accepting your request again later to see if the error goes away. If not, I can send you similar offer where you can accept from your end and see if the error is gone.

Expert:  Jess M. replied 11 months ago.


I just sent you the formal offer for remote access since I can no longer see your request for the same. Please accept it and see if the error is gone this time. After accepting, you will receive the procedures to join me in the remote session.

Best regards,