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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I can not log on my FB page. Someone else set it up on

Customer Question

I can not log on my FB page. Someone else set it up on another e-mail and phone number I have no access to. When one forgets password ***** sit will e-mail or text temporary password. Please advise
JA: When did you last use the account?
Customer: Greg Around a month ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: All ways, but I do not have access to the ones attached to the page.
JA: What troubleshooting have you tried?
Customer: I do not know what troubleshooting I can do.
JA: Anything else you want the email expert to know before I connect you?
Customer: They set my page up with e-mail and phone number which is not mine nor do I have access to them.
Submitted: 8 months ago.
Category: Email
Expert:  Kris Rodgers replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 8 months ago.

Have you went through the account recovery wizard?



Customer: replied 8 months ago.
I want to cancel this whole transaction. I want my credit card credited for the initial $47.00
Greg *******
Expert:  Kris Rodgers replied 8 months ago.

Ok - sorry to hear that I will flag this to customer services.