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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Cant get my email, outlook, browser, firefox knock me out,

Customer Question

cant get my email
JA: Just to clarify, what email service provider are you using?
Customer: outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: browser
JA: What troubleshooting have you tried?
Customer: firefox knock me out
JA: Anything else you want the email expert to know before I connect you?
Customer: does not show on my desk top icons
Submitted: 9 months ago.
Category: Email
Expert:  Lorenz Vauck replied 9 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will be assisting you today.

Can you please let me know what exact error you are receiving when trying to retrieve your emails via Outlook? Are you on Windows or on a Mac?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 9 months ago.
windows missing email icon
Expert:  Lorenz Vauck replied 9 months ago.

Thank you. Do you know if Outlook is actually still installed at all? You can feel free to request a remote-assistance if you don´t know that and an expert will have a look at this remotely and fix it up for you.