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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Can not get in. I am senior and have forgotten password.

Customer Question

can not get in. I am senior and have forgotten password.
JA: When did you last reset your username and password?
Customer: don't know
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: from my in house computer only.
JA: What troubleshooting have you tried?
Customer: have tried all recommendations listed for password *****
JA: Anything else you want the email expert to know before I connect you?
Customer: If you connect me that is fine but I still need password.
Submitted: 9 months ago.
Category: Email
Expert:  Jess M. replied 9 months ago.

Hi, I'm very sorry about your issues. My name is ***** ***** I can help with your issues.

Can you please tell me the problem email address so that I can check its status and recovery options?