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thank you very much for your question. My name is***** and I will be assisting you today.
Can you let me know if you are receiving any kind of error message when trying to retrieve your emails via Outlook? Is everything working fine if using the webmail version via my.fsu.edu? Would you be interested in letting me analyze and solve this problem for you directly at your computer via a remote connection?
Thanks for your patience and best regards,
That is strange indeed, we should have a look at this at your machine. Are you on Windows or Mac?
Yes, all fine, enjoy your class and just message me when you are back. I am here for about the next 9 hours.
Thank you very much,
Yes, that is no problem either. I meant to connect to your Mac remotely and troubleshoot the problem directly there "hands on".