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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Getting error. server responded, 5.7.1, end -of data

Customer Question

getting error. server responded, 5.7.1, end -of data rejected; user not permitted to relay
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: lycos but works with 3 other machines I just set up
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: this is lap top
JA: What troubleshooting have you tried?
Customer: checked in and out settings all seem good
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Email
Expert:  Bryan replied 9 months ago.

Hi, and thank you for your question.

Just to clarify, are you getting this error when sending out emails now? If so, are you using Windows Live Mail, Outlook or some other email program?

Please reply at the box below, and then we will continue further.

Customer: replied 9 months ago.
this is not what i expected. do not want to pay for this service please confirm that my card will not be charged
Expert:  Bryan replied 9 months ago.

Will close this out now, please do not reply back on this page.