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Hello, my name is ***** ***** I will do my best to assist you today. Please give me a minute to review your issue and get back to you. Thanks in advance.
Hi, so it looks like you ordered a guitar from dhgate and have yet to receive it from them. Is this correct?
Being that this is a clearing warehouse located in China, you will most likely need to either chat online with them here which is what they suggest, or can you tell me did you get an email from the seller or a tracking number?
Thanks for the reply. Please tell me did you get an email about your order with an invoice or order number? And did it state who the seller is?