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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I ordered a ace freahley guiter from dhgate and its been a

Customer Question

hi I ordered a ace freahley guiter from dhgate and its been a few months .my name is ***** *****
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: i guess a web browser
JA: What troubleshooting have you tried?
Customer: well ive tried a customer service number that wasent a working number
JA: Anything else you want the email expert to know before I connect you?
Customer: i just need to talk to someone from dhgate this is getting to be a pain in the ass .and I'm pissed off
Submitted: 9 months ago.
Category: Email
Expert:  comp_audio replied 9 months ago.

Hello, my name is ***** ***** I will do my best to assist you today. Please give me a minute to review your issue and get back to you. Thanks in advance.

Expert:  comp_audio replied 9 months ago.

Hi, so it looks like you ordered a guitar from dhgate and have yet to receive it from them. Is this correct?

Expert:  comp_audio replied 9 months ago.

Being that this is a clearing warehouse located in China, you will most likely need to either chat online with them here which is what they suggest, or can you tell me did you get an email from the seller or a tracking number?

Customer: replied 9 months ago.
that's correct.
Customer: replied 9 months ago.
I've tried to log into my account several times but it won't let me.
Expert:  comp_audio replied 9 months ago.

Thanks for the reply. Please tell me did you get an email about your order with an invoice or order number? And did it state who the seller is?

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