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Hello, my name is ***** ***** I will do my best to assist you today. Please give me a minute to review your issue and get back to you. Thanks in advance.
Please tell me from where did you purchase your items and what are the items your trying to return?
Please tell me what date were these purchased?
Most likely your return is subject to the sellers return policy, which I do not know because I have no idea of what you purchased or from whom. eBay is pretty straight forward on what and how to return items per this page (http://pages.ebay.com/help/buy/return-item.html) and the sellers return policy is the final word according to eBay which is why it is important to read the return policy very careful before placing an order via the internet no matter what store or location you purchase from.
The last recourse you have if the seller will not budge is to use the form here for employing eBays Money back Guarantee (http://res.ebay.com/ws/eBayISAPI.dll?ResolutionCenter). This is where eBay can step in on your behalf and try to resolve this for you and should in the end be able to assist you better.
I know this is not what you want to hear, but sadly it is the only answer available.
I hope that I have answered your question to your satisfaction. Thanks in advance for a good rating and for accepting my answer. If you find my answer is not accurate please let me know before rating my answer so that I can try and find where I went wrong and find a proper answer.