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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 37491
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I would like to change my email address and: Just to

Customer Question

Hello Pearl, I would like to change my email address and my name is Judith
JA: Just to clarify, what email service provider are you using?
Customer: My email service provider is Optus
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On an Ipad and/or PC
JA: What troubleshooting have you tried?
Customer: This is the first time I'm trying to change my email address, which I share with my husband
JA: Anything else you want the email expert to know before I connect you?
Customer: I'm entirely relying on your expertise
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.


I'm sorry about the issue. Are you trying to create and use a new email address?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 9 months ago.
Hello Viet. I would like to create a separate email address for my wife Judith. My name is***** wife and I share a common
email address ''*****@******.***". Our Internet provider is OPTUS. Can you help us please
Expert:  Viet - Email Tech replied 9 months ago.

Thank you. What's the make / model of your computer?

Would you like to create an email address with Gmail, or Yahoo, or Outlook, or AOL, etc.?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

Please use one of the two options below:

Option 1:

- If you'd like to have a new independent email address, then I recommend to use Gmail email address.

- Go to website:

, there, click on the option Create account, and follow the instructions there in order to create a new Google / gmail account.

- Once that is done, you can always go to the access in order to access your new gmail email address.

- If this works fine for you, then do not use option #2 below.

Option 2:

- If you'd like to create a new secondary email address with the Optus, then please do the following steps:

  1. Click on the Optus website below:
  2. Then there, with your current email address.
  3. Select your Fixed or Mobile Broadband service, then click its Settings tab
  4. Go to the "My Optus Email Accounts" option, then click 'Manage'.
  5. In the "Email Accounts" section, click on option "Add email account" next to "Secondary email accounts".
  6. Give the new email account a name, select a username then check if the username is ***** ***** set a password.
  7. Your new secondary email account will become available within 15 minutes.
    - Reference:

- You can access each Optus email account at the website below:

; (log out / log in any optus email account any time.)

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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