How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

How did you know? outlook, macbook air, laptop did an

Customer Question

how did you know?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: macbook air
JA: What troubleshooting have you tried?
Customer: laptop did an automatic update. Then my old outlook file was not available and it would only open outlook without any history
JA: Anything else you want the email expert to know before I connect you?
Customer: I am technically incompetent
Submitted: 10 months ago.
Category: Email
Expert:  bbao replied 10 months ago.

Can you please advise what is your actual problem or question? Do you mean you something no longer works after an automatic update on your MacBook Air?