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Pete, Computer Expert
Category: Email
Satisfied Customers: 17390
Experience:  CISCO certified computer and networking expert
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I have had AT&T email -- - supported by Yahoo

Customer Question

I have had AT&T email -- - supported by Yahoo - for years. The problem is the margins on outgoing or incoming emails. The right hand side is always cut off. How do I change the margins?
JA: Just to clarify, what email service provider are you using?
Customer: I thought my email provider was AT&T; what do you mean? I have a Mac if that helps.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I use Safari on my computer almost all the time -- sometimes on my LG4 phone.
JA: What troubleshooting have you tried?
Customer: Nothing -- can't find anything online that helps - and my computer doesn't give me any options.
JA: Anything else you want the email expert to know before I connect you?
Customer: Not that I know of
Submitted: 8 months ago.
Category: Email
Expert:  Pete replied 8 months ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 8 months ago.

Constance, you can try switching back to the old format -

It is under OPTIONS > ADVANCED OPTIONS > MAIL ACCOUNTS then click the radio BASIC button.

Click on the INBOX tab to return to your mail again.

Let me know if that works for you?

Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.

Customer: replied 8 months ago.
Pete, I replied today, but it doesn't seem to have reached you. I asked where the "Option" icon is located -- couldn't find it anywhere. Maybe we should start over. I have an AT&T email supported by Yahoo. My email address is:***@******.***. Please be specific about where I can locate the "Option" you mentioned. Also what is the "radio Basic button? I have a macOS Sierra computer, but my complaint isn't a new one. I have had a macOSx
for some time, but just upgraded to the Sierra. Are you familiar with Macs? Maybe the instructions given were for a PC.
Customer: replied 8 months ago.
I don't want to securely connect with you. You haven't given me any kind of satisfactory answer yet. Let's concentrate on that.
Expert:  Pete replied 8 months ago.

The remote connect option is something that is sent automatically - you can ignore it.

You can log into your AT&T Yahoo email account at then go to Options - Advanced Options - Mail Accounts, and select the Basic option; see attached image:

Customer: replied 8 months ago.
Pete, the sample you had me look at for Yahoo mail had these selections: Inbox, Contacts, Calendar & OPTIONS.When I bring up Yahoo mail, my selections are: Mail, Contacts, Calendar, Notepad, Messenger.Since it doesn't have OPTIONS, where can I find it so that I can continue this quest to solve my problem?
Expert:  Pete replied 8 months ago.

Could you attach a screenshot of what you are seeing?

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