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I'm trying to login to my hotmail (outlook) account but now

Customer Question
hi there, i'm trying to...
hi there, i'm trying to login to my hotmail (outlook) account but now the first page requires the insertion of language & time zone. I have done this 9 times & although language is saved when 'save' is clicked, the sydney time zone disappears & there is no option but to go round in circles...each step cancelling out the last
JA: How long has this been an issue?
Customer: i signed on an hour ago for the first time today
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: iPhone & browser (laptop)
JA: What troubleshooting have you tried?
Customer: lol I can't get past the page demanding my time zone. This has never appeared or been an issue before
JA: Anything else you want the email expert to know before I connect you?
Customer: I have no problems accessing it on my iphone that' about it thanks Pearl
Submitted: 1 year ago.Category: Email
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Answered in 5 minutes by:
10/30/2016
Email technician: Sandy, Computer Specialist replied 1 year ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,438
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

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Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 38,970
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Please go back to your previous question. Thank you,

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Customer reply replied 1 year ago
i'm getting very frustrated & now suspect a scam as i'm being asked for $13 on top of $5 I've paid. I cannot proceed to get my answer as the field requiring my tel number will only accept US numbers. please explain
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago

I'm sorry. What's the make / model of your laptop?

How about with the small amount as shown for direct remotely support?

Please reply at the box below; we guarantee our service. Thank you,

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Customer reply replied 1 year ago
sorry, I had to go out. are you there?
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago

Yes, I'm still here. What's the make / model of your laptop?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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Customer reply replied 1 year ago
MacBook Pro
Customer reply replied 1 year ago
i don't think it's a problem with my computer
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago

Thank you. Since your email is currently working fine on your iPhone, then it looks like email is working fine, so the issue is likely with your laptop.

What's your internet browser application, such as Safari, Firefox, Chrome, etc. on your laptop?

Please let me know. Thank you,

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Customer reply replied 1 year ago
safari
Customer reply replied 1 year ago
I was also told my $5 would be refunded. When will that happen?
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago

I'm sorry, I'm an independent computer tech; please let me know if you'd like me to fix this issue for you or not; we guarantee our service. Thank you,

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Customer reply replied 1 year ago
when I filled out the required details why would it only accept a US mobile number?
Customer reply replied 1 year ago
sure, i've already paid $5
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago

But you also just said you'd like a refund. Since the issue is with your computer, can I connect remotely to your computer and fix it directly and quickly for you?

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Customer reply replied 1 year ago
refund the $5?
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago

Yes, any duplicate charge will be refunded, thank you.

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Customer reply replied 1 year ago
I was TOLD my $5 would be refunded
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago

Yes, the duplicate charge will be refunded. Thank you,

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Customer reply replied 1 year ago
38; what is your charge?
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago

I'm the tech, so I don't have access to billing; I'll have our customer service contact you about the billing later; we'll make sure you will be satisfied at the end. Can I start fixing the email issue on your computer for you now?

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Customer reply replied 1 year ago
can you honestly tell me this is not a scam???
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago

Yes, we provide computer support. I can fix the email issue on your computer; we guarantee our service. Thank you,

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Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago

We have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Please let me know when you are ready for me to fix your email issue. Thank you,

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Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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