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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I have forgotten my password for facebook, it says I changed

Customer Question

I have forgotten my password ***** facebook, it says I changed buy I don't think so
JA: When did you last use the account?
Customer: last monday
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I don't use it
JA: What troubleshooting have you tried?
Customer: i tried having friend try to get a gode for me but none of them could get it
JA: Anything else you want the email expert to know before I connect you?
Customer: i would like to have my Hotmail acct. also
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.


I'm sorry about the issue. What happens to your hotmail email address? Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can you please confirm your full hotmail email address?

Do you also have or use another email address?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  bbao replied 9 months ago.

I guess you access your FB account from only one device, probably including your computer, tablet and phones. If so, I know you no longer remember its password, but the chances are you may be still able to access it.

If this is the case, are you still able to access your FB account from any of the mentioned devices?

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