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Nathan, Systems Manager
Category: Email
Satisfied Customers: 25479
Experience:  Own/operate IT/networking company.
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My kindle fire screen freezes and/or does not respond to

Customer Question

my kindle fire screen freezes and/or does not respond to touch I have done a factory reset and now I cannot even type in the password ***** reconnect to wifi
JA: When did you last reset your username and password?
Customer: a month or so ago when I h was having trouble with yahoo asking for a password ***** time I tried to access email and I contacted through mayday
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone or kindle
JA: What troubleshooting have you tried?
Customer: I tried holding the on/off button down for 40seconds as suggested by mayday, just did the factory reset and it is not rending to me typing in the wifi passwrd
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Email
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 11 months ago.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.

Note: You may have to repeat this process 4-5 times before it takes effect.



Expert:  Nathan replied 10 months ago.

Hello, it appears your question is still open.
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