How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Need help with changing password for email account.

Customer Question

need help with changing password ***** email account***@******.***. everytime I think i'm getting close I never get code to prove its me or the code ya'll send says it doesn't prove its me.... please help.
JA: Just to clarify, what email service provider are you using for this account?
Customer: Cable tv of east alabama
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: and Verizon on my cell phone, which is where I set up
JA: What troubleshooting have you tried?
Customer: googled how to change or reset for new one
JA: Anything else you want the email expert to know before I connect you?
Customer: no just need someone to call me and walk me thru it or change it for me
Submitted: 8 months ago.
Category: Email
Expert:  Cody replied 8 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 8 months ago.

Whats this phone number?••••••••31

Customer: replied 8 months ago.
Cell
Customer: replied 8 months ago.
Call me please at that cell number
Expert:  Cody replied 8 months ago.

What is the full number?

Customer: replied 8 months ago.
Customer: replied 8 months ago.
Are u there
Customer: replied 8 months ago.
Do you work for google or who?
why did you charge me 5.00 that will be refunded she said?
I am not enrolling in the $42 enrollment here...
Expert:  bbao replied 8 months ago.

The previous expert has opted out. Let me help if you still want to continue this question.

Customer: replied 8 months ago.
No thank you just cancel got ahold of google support.
Expert:  bbao replied 8 months ago.

First I need to clarify: we are not Google. We are a third-party technical support website providing professional services. It's not a free service but a 100% satisfaction guaranteed service.

Expert:  bbao replied 8 months ago.

Okay. As we are experts, not the billing team, please call JustAnswer toll free number 1-***-***-**** to contact customer service regarding your refund matter.

Related Email Questions