I'm sorry. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you while you are watching, and this issue can be complicated. Otherwise, I will provide written instructions.
- What's the make / model of your computer, such as HP, Dell, Lenovo, Apple, Toshiba, Acer, Asus, etc.?
- On the left side of your email, what do you see, such as Inbox, Important, Sent Mail, Drafts, etc.? Does it let you scroll down more on the left and/or click on the option More if shown on the left?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,