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Can't remember my google password, I think in june or july,

Customer Question
Can't remember my google password JA...
Can't remember my google password
JA: When did you last reset your username and password?
Customer: I think in june or july
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: laptop phone sometimes
JA: What troubleshooting have you tried?
Customer: not a lot because I'm still learning.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
10/29/2016
Email technician: Byron, PC Support Tech replied 1 year ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,059
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the gmail address you are having the issue with and I can help

you reset your password?

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Email technician: Byron, PC Support Tech replied 1 year ago

Please respond only on this page using the reply box below so I can see your response.

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Email technician: Byron, PC Support Tech replied 1 year ago

Thank you. Give me a minute or two to check some things please.

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Email technician: Byron, PC Support Tech replied 1 year ago

Thank you. Can you let me have your phone number that ends in 44.

I can send a text message containing a password ***** code.

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Customer reply replied 1 year ago
But don't have it because it was lost and going to activate a new one today.
Customer reply replied 1 year ago
you can send an email message with code
Email technician: Byron, PC Support Tech replied 1 year ago

Do you know the month and year you created the***@******.***

address?

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Customer reply replied 1 year ago
this year
Email technician: Byron, PC Support Tech replied 1 year ago

Thanks. What month?

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Customer reply replied 1 year ago
I'm thinking now that it was last October.
Email technician: Byron, PC Support Tech replied 1 year ago

Thanks. What is the email address you have

and was this address entered in to Google when you created the gmail account last October, if you recall.

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Email technician: Byron, PC Support Tech replied 1 year ago

What's the address, please?

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Customer reply replied 1 year ago
Are having any luck or what
Email technician: Byron, PC Support Tech replied 1 year ago

What is the secondary contact email address you entered when you created your Gmail account?

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Customer reply replied 1 year ago
I didn't add one that I know off.
Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 10,110
Experience: Computer Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Do you have a computer that you have used to sign in to the google email on?

You can reply to me here by typing in the box below please.

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Customer reply replied 1 year ago
I'm on it right now
Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago

Would you like for me to check your computer for the password?

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Customer reply replied 1 year ago
check my computer. I kind of need my password ***** activate my new phone.
Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago

okay, did you get the secure remote assistance offer?

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Customer reply replied 1 year ago
but why is this getting so expensive?
Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago

I am sorry about that,

I can send a new offer with the lowest rate for the support.

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Customer reply replied 1 year ago
If I accept will my password ***** resolved?
Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago

I can not guarantee that I will be able to find the password ***** get it reset. However we do offer 100 % satisfaction guarantee.

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Customer reply replied 1 year ago
Well then I will call my buddy that works on computers and cell phones and have him do it. I'm not Satisfied with this mission at all.
Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago

okay, no problem. Have him to check your stored passwords on your internet browser for the gmail account password.

Let me know if I can help in any way .

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Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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