How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have been trying to get the race tonight, i put in my

Customer Question

i have been trying to get the race tonight, i put in my username and my password ***** goes to another screen and ask for my e-mail and a code. i never got a code so i tell it to send it again and i never recieved it. been trying to get this for two days.
JA: When did you last reset your username and password?
Customer: reset ?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: shutting computer and phone down
JA: Anything else you want the email expert to know before I connect you?
Customer: if i put everything in without the code it just keeps going in circles, right back to the beginning
Submitted: 8 months ago.
Category: Email
Expert:  Kamil Anwar replied 8 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 8 months ago.
No, it's not a computer problem it's a website problem.
Expert:  Kamil Anwar replied 8 months ago.

Where is it trying to send the code and what site is it? I know it's not a computer problem, but if i login i will be able to see the problem through your screen.

Customer: replied 8 months ago.
Never mind I'm not paying $39 dollars to get the info from the site. It's not that important.
Expert:  Kamil Anwar replied 8 months ago.

You don't need to, which is why i am asking for the site address but if you wish not to continue then not a problem.

Related Email Questions