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Ask Kris Rodgers Your Own Question
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 1822
Experience:  IT Manager at Wood Group PSN
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I do not remember my keychain password so I cannot get my

Customer Question

I do not remember my keychain password ***** I cannot get my password ***** an exchange account. How can I get into keychain?
JA: Have you contacted anyone about your account?
Customer: no -- who should I contact
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Exchange, so I guess that is web
JA: What troubleshooting have you tried?
Customer: tried various possible password, none works. I am not sure I even have a password ***** keychain
JA: Anything else you want the email expert to know before I connect you?
Customer: the account is***@******.***
Submitted: 9 months ago.
Category: Email
Expert:  Kris Rodgers replied 9 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 9 months ago.

Try running Keychains Repair Tool by opening Keychain from you Utilities folder, then from the menu bar choose Keychain Access, then Keychain First Aid, then enter your password, verify then start it. If there are any problems click Repair then Start. (via Apple Support)

If that doesn't work then try Resetting your Keychain. Via Apple's Instructions you just need to do these steps:

  1. Open Keychain Access, which is in the Utilities folder within the Applications folder.
  2. From the Keychain Access menu, choose Preferences.
  3. Click General, then click Reset My Default Keychain.
  4. Authenticate with your account login password.
  5. Quit Keychain Access then Restart your computer.
Customer: replied 8 months ago.
Did not work at all.