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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Had apple support check system - at connection doctor it

Customer Question

had apple support check system - at connection doctor it shows that SMTP account has failed, IMAP is OK
JA: Have you contacted anyone about your account?
Customer: tried several phone numbers - "no one available"
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: I have tried a test e-mail to***@******.*** with no luck
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Email
Expert:  bbao replied 9 months ago.

Could you please advise the version of OSX and your mail app?

Expert:  bbao replied 9 months ago.

> web browser

If you access your mails via web browser, how did you test SMTP and IMAP connections?

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