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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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1. having a heck of a time trying to re-register under

Customer Question

My name is ***** ***** having a heck of a time trying to re-register under cache61 with password ***** cochette. 2. You ask for 6 credit numbers plus the last 4 numbers, & that too is new and will not go thru
JA: When did you last reset your username and password?
Customer: a few years back I believe
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: lap top
JA: What troubleshooting have you tried?
Customer: I've gone back to aol for passwords today
JA: Anything else you want the email expert to know before I connect you?
Customer: No, I'm nearly ready to use another company however
Submitted: 11 months ago.
Category: Email
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide

the right answer to your question.

Is it an AOL email account that you are having trouble accessing (at a guess) ? please let me know. Thanks.

Customer: replied 11 months ago.
I'm READY TO go elsewhere @ this point, pleeease help
Customer: replied 11 months ago.
Problems .. 1. Adding my credit card, the 1st 5 numbers & last 4 numbers 2. I do NOT want to be tossed to another company for a free 1 week trial.
Customer: replied 11 months ago.
I click on SEND and it doesn't go anywhere
Expert:  Russell H. replied 11 months ago.

Why do you need to add your credit card to an AOL account, please?

Customer: replied 11 months ago.
please help
Customer: replied 11 months ago.
just help
Expert:  Russell H. replied 11 months ago.

I'm sorry - I am unable to offer Secure Remote Assistance, and I fear that I am not making progress enough on this case. Therefore, with my apologies, I have Opted Out in favor of another Expert here, who might have the approach that this case needs.

Thank you for your patience in the meantime.

Customer: replied 11 months ago.
is anyone helping me?
Expert:  bbao replied 11 months ago.

Hi Lynn, I just called you because you have requested a remote assistance at JustAnswer. Are you sure you are working with another company on the same issue? Please confirm. Thanks.

Expert:  michelleclive replied 11 months ago.

Hi my name is ***** ***** i will be the expert working with you. Let me know the problem a bit more in detail.