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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Ordered your anti virus app for $8.99 this week. I think

Customer Question

Ordered your anti virus app for $8.99 this week. I think it's was not installed or incorrectly installed. What can you do about this problem?
JA: How much experience do you have with this particular machine?
Customer: Not much. I am computer illiterate.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: iPad daily
JA: What troubleshooting have you tried?
Customer: Did complete reset to factory settings.
JA: Anything else you want the email expert to know before I connect you?
Customer: Was having trouble before with iPad locking up, hence the virus install.
Submitted: 9 months ago.
Category: Email
Expert:  Quiksilver07070 replied 9 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 9 months ago.

oh its for an ipad.....i will opt out

Expert:  GeekGal replied 9 months ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Can you tell me what antivirus app you are trying to install? Are you getting error messages?

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