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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I lost all my email addresesses, aol 7.0, on my desk pc, try

Customer Question

I lost all my email addresesses
JA: Just to clarify, what email service provider are you using?
Customer: aol 7.0
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my desk pc
JA: What troubleshooting have you tried?
Customer: try downloading anothe raol 9.7 and that didn't work
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 11 months ago.
Category: Email
Expert:  technicalcat replied 11 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Are you saying you lost access to your email, or just to your email CONTACTS (address book)?

Customer: replied 11 months ago.
address book
Expert:  technicalcat replied 11 months ago.

When did you lose your contacts? Have you logged in with a different screen name?

Also, I sent you an offer for remote services where I could connect and fix this for you while you watch and communicate with me. This is much easier and more effective for this type of problem, so please let me know if you would like a remote connection. Thank You.