How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask thomastech Your Own Question
thomastech, Software Tech
Category: Email
Satisfied Customers: 1857
Experience:  Expert in email clients or cloud servers
Type Your Email Question Here...
thomastech is online now
A new question is answered every 9 seconds

My ipad screen says call tec support imediately but can't

Customer Question

my ipad screen says call tec support imediately but can't get through. screen is locking up.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: ipad
JA: What troubleshooting have you tried?
Customer: tried restarting
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Email
Expert:  thomastech replied 8 months ago.

Hi! My name is ***** ***** I'm happy to help!

Sorry to hear about your iPad issue. Try this:

If the iPad is locking up, press and hold down on the power button, AND the home button (the circle button below the screen) at the SAME TIME until the screen goes off. If the iPad doesn't come back on after the screen goes off, let go of the two buttons and turn it back on normally. It should stop freezing up when its reloaded.

Let me know if you are confused or need more assistance.

Customer: replied 8 months ago.
screen turns off. when start back up and go to safari screen it locks and says call tec support.
Expert:  thomastech replied 8 months ago.

Ok, go to the App store and download an alternative browser such as Firefox, or Google Chrome. Install one of these and see if you can access a website without it locking up. This will let us know if the problem is with Safari specifically, or if there is a larger problem.

Expert:  thomastech replied 8 months ago.

I see you requested remote assistance. I'm afraid that isn't possible on an iPad. Remote Assistance is for computer troubleshooting only. Please follow the instructions I gave above and let me know if you can connect to a webpage correctly on an alternative browser.

Customer: replied 8 months ago.
OK through Chrome it goes through. Should I get rid of Safari?
Expert:  thomastech replied 8 months ago.

You don't have to get rid of it, but I would use Chrome instead. You are less likely to get a virus as Safari is targeted most often because it is the default browser.

Customer: replied 8 months ago.
OK thank you very much. I went to settings and turned off history. Now Safari is clear also.
Customer: replied 8 months ago.
OK I agreed to the original $5.00 charge and you solved my problem. American Exspress just contacted me about two other charges for $37.00 and $39.00 from your company that I did not agree to.
Expert:  thomastech replied 8 months ago.

Great! I hope you'll rate my service positively! Any money questions will need to be sent to***@******.***