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I'm sorry about the issue. What's the model of your computer?
Is it a laptop or desktop?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Thank you. Is it a wired or wireless keyboard?
Does your computer have windows xp, vista, or 7 or 8 or 10?
Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?
Please reply at the box below. Thank you,
What's the brand / model of the wireless keyboard?
Does it have an Fn key (at the bottom left) of the keyboard?
If you have a USB wired keyboard, can you connect it to the computer and check the NUM lock on that keyboard?
If you press at the same time the two keys Fn and Num lock, does it turn on / off the keypad?
Sorry, press at the same time the two keys Windows logo and R on keyboard, then type ocr then click OK, then the On-Screen Keyboard window should appear on the computer's screen. Then there, click on NumLock (if needed, click on Options first), then type numbers here and check.
Please let me know. Thank you,
Make sure you have done the steps correctly:
- Then do you see the On-Screen Keyboard window appear on the computer's screen?
Do you see the Run window after pressing at the same time the two keys Windows logo and R on the keyboard?
When you see the Run box, then you type OCR first, then you click OK right?
I'm sorry. Can we continue tomorrow?
Also, if you'd like to, I can connect remotely to your computer and fix this issue directly and quickly for you.