How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I recieved an email that my credit card for my online

Customer Question

I recieved an email that my credit card for my online service is expired. Is this real or a phishig scam? How do I contact to update?
JA: I'm the Email Technician's Assistant. I work with them to help customers like you. Just to clarify, what email service provider are you using?
Customer: MSN Explorer
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser
JA: What troubleshooting have you tried?
Customer: I can not find anyone to contact to update the card.
JA: Anything else you want the email expert to know before I connect you?
Customer: No.
Submitted: 10 months ago.
Category: Email
Expert:  Lorenz Vauck replied 10 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible.

Please don´t click on that email, that is most important for now. Would you agree that I do have a look at your computer so that I can check the email and see what is going on and possibly also scan your PC for malware / viruses, to make sure that you haven´t been infected by something from that email?

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 10 months ago.

Dear Client,

I am looking forward to your feedback, so that I can help you to resolve your problem to your satisfaction.

Thank you very much and best regards,

Lorenz Vauck