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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Thunderbird has stopped delivering forwarded emails and

Customer Question

Thunderbird has stopped delivering forwarded emails and sends an "undeliverable" message to sender. Normal original emails get through OK
JA: Just to clarify, what email service provider are you using?
Customer: embarqmail.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On a desk top mac
JA: What troubleshooting have you tried?
Customer: None. Don't know where to start
JA: Anything else you want the email expert to know before I connect you?
Customer: No.
Submitted: 8 months ago.
Category: Email
Expert:  Sandy replied 8 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 8 months ago.

It seems to be an issue with the settings in Thunderbird settings.

May I connect with you remotely (over secure network session) to check/fix the issue directly?
Secure Remote support($18) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

Expert:  Sandy replied 8 months ago.

Once you accept the secure remote support offer, please click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=d33d1b43-ae9c-4c34-b4f1-79a54cd0b1c6

Scroll down on that page and click "I Agree".

Download/allow and run this program to start secure remote session.

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