How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Can not open outlook 2016 error message pst file, two days,

Customer Question

can not open outlook 2016 error message pst file
JA: How long has this been an issue?
Customer: two days,
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: outlook 2016 on lap top
JA: What troubleshooting have you tried?
Customer: microsoft and reloaded outlook,
JA: Anything else you want the email expert to know before I connect you?
Customer: rest of computer is fine
Submitted: 10 months ago.
Category: Email
Expert:  michelleclive replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 10 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Customer: replied 10 months ago.
i am here if you can give me an update
Expert:  michelleclive replied 10 months ago.

open outlook and let me know the exact error you get?

Customer: replied 10 months ago.
cannot start microsoft outlook. cannot open the outlook window the set of folders can not be opened the file c:\userswshart\document\outlookfiles\*****@******.*** is not an outlook data file(.pst)
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  michelleclive replied 10 months ago.

When was it working fine last time and did you make any changes in the outlook files?

Customer: replied 10 months ago.
sunday last did not make any changes
Expert:  michelleclive replied 10 months ago.

is has windows 7, 8 or 10?

Customer: replied 10 months ago.
win 10
Expert:  michelleclive replied 10 months ago.

From the Windows 10 Start screen, type "Restore." The top result in the right-side Search panel should be "Create a restore point." Even though that's not what we're doing today, that's the choice you want to make. It opens the Control Panel to the Systems Properties dialog's System Protection tab
Tap the first button on that property sheet: System Restore. This opens a wizard-like dialog, the first page of which says "Restore system files and settings"
Next, you'll see a dialog with a choice of system restore points
Hit Next. Now you'll see the "Confirm your restore point" dialog," which lets you do exactly what it says. Note you can tick the "Show more restore points" box to do just that. You're also prompted to save any open files and make sure your Windows Password *****
Click Finish. You'll then see a final warning dialog telling you that once started, the System Restore cannot be interrupted, with another confirmation button for continuing the process. Click Yes.
Next you'll see a progress timer saying Restoring System, after which a full-screen Windows Update-like screen will display, saying "Please wait while your Windows files and settings are being restored." The process will run through initializing, restoring the registry, and then it will restart.

Expert:  michelleclive replied 10 months ago.

Let me know how it goes.

Customer: replied 10 months ago.
i have done as you say but it does not give me an option for show more restore points
Expert:  michelleclive replied 10 months ago.

how many restore point dates you see in there.

Customer: replied 10 months ago.
just one which i did on monday
Customer: replied 10 months ago.
sorry i did it on october 26 after problem arose
Expert:  michelleclive replied 10 months ago.

Try the steps below:

Step 1:

Check if Outlook is running in compatibility mode:

· Close Outlook.

· Browse to the location mentioned below:

For Win 10 32 bit:

· C:\Program Files\Microsoft Office\Office16

For Win 10 64 bit:

C:\Program Files (x86)\Microsoft Office\Office16

· Right click onOutlook.exe< Properties< Compatibility

· Uncheck the box Run this Program in Compatibility Mode, Make sure you also click on the option change settings for all users tab at the bottom of the same screen.

· Click on Apply and Ok.

· Open Outlook and check if it works.

Customer: replied 10 months ago.
it still does not work but now outlook is stuck in compatibility mode which it was not before and running as windows 8
i clicked compatibility mode and then went to unclick and can not
Expert:  michelleclive replied 10 months ago.

Reset the navigation pane and check if it helps.

· Ensure Outlook is closed,

· Hold Windows key + R.

· Copy and paste, or type the following command in the Open box, and then press Enter:

Outlook.exe /resetnavpane

Note:
There is a space between Outlook.exe and /resetnavpane.

Customer: replied 10 months ago.
still getting same error
would say problem is with pst files not outlook as i have reinstalled outlook done all outlook repairs and still have problem
Expert:  michelleclive replied 10 months ago.

If the above step dint work, Try creating a new profile for Outlook and check the result:

http://support.microsoft.com/kb/829918

If the issue fixes in the new profile, you may set the new profile as default and continue working with it:

· Go to control panel

· Mail icon, Show profile.

· Highlight the new profile and click on always use this profile

· Click ok.

Let me know how it goes.