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thank you very much for your question. My name is***** and I will try to help you as quick possible.
Can you please let me know which error you are receiving when trying to access your emails at outlook.com ?
Thanks for your patience and best regards,
Are you still there?
I would really like to help you, please just reply at the box below so that we can begin to solve your problem with Outlook. Thank you.
Thank you. If you are not interested in a remote-assistance, then it will be rather difficult, because right now I do not know what could be causing the DNS error when you try to open outlook.com. But we can try to figure it out step by step via text then if you don´t want me to take a look and quickly fix it. So please let me know first: what is your browser that you are using to access outlook.com ?
I really would like to solve the problem for you, so please send me a reply as soon as you can, so that I can walk you through to solve the problem. If you have changed your mind and want a remote-assistance instead, so that I can fix it for you, please just let me know as well. Thank you so much.
Thank you. And if you now click on this link:
Does it bring up the DNS Error again?
When clicking on this link:
Does it bring up the same error or is this site loading fine?
Can you please open a command prompt and do a
and send me the output here please?
Btw, may I just ask why you are not interested in a remote-assistance, because via text, this is going to take a long time for you. Is it because of the price? Just wondering. Thank you.
No worries, I understand that, if you want, I can do the assistance almost for free, would that help you?
I can go down to 5$ for this, can´t go lower because of the JustAnswer system.
I think that will be more convenient for you and for me, since I can get this fixed hands on for you and usually also quick.
I see you tried to accept the offer, but I am being shown a "payment failure" here right now. I can get you into contact with customer service about that if you want.
Are you still there? I would really like to help you and look forward to your reply about how we should continue. Thank you very much.