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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Oh help! I am a 60 year old freelance and not brilliant with

Customer Question

Oh hello Pearl - help! I am a 60 year old freelance and not brilliant with all this tech stuff but I had to change my gmail (?) password ***** couple of times yesterday and now my emails are not coming through from last night. I keep getting a box asking for my username and password ***** when I type the new password ***** the box just keeps coming back! HELP please, kindest, Moira
JA: How long have you had this issue with your Gmail account?
Customer: Since yesterday - Gmail sent me an email to advise me that my password ***** changed and said that my account was now all fine again but that stupid little box keeps popping up and I cannot receive any emails.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Hmmm, on my laptop.
JA: What troubleshooting have you tried?
Customer: I have Googled a query but gosh, all the replies do my head in.
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes, please advise him to be patient! ha ha
Submitted: 9 months ago.
Category: Email
Expert:  Bryan replied 9 months ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

Just to clarify, do you use any email program, e.g. Outlook, to access your emails?

May I connect with you remotely to troubleshoot the issue now?

Please reply back using the box below, and then we will continue further.

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