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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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We recently changed our T.V. and interent service I tried to

Customer Question

We recently changed our T.V. and interent service I tried to change my new email online and now my facebook is all messed up, I have had an account with facebook for a long time .My email was***@******.*** now it's***@******.***, hope you can help me
JA: Just to clarify, what email service provider are you using for this account?
Customer: I'm using comcast.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my laptop.
JA: What troubleshooting have you tried?
Customer: Not really much my son tried to help me then said to just get ahold of the facebook help desk.
JA: Anything else you want the email expert to know before I connect you?
Customer: I can't think of anything.
Submitted: 12 months ago.
Category: Email
Expert:  Bryan replied 12 months ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

Just to clarify, are you unable to even sign in to your Facebook account now?

May I connect with you remotely to troubleshoot the issue now?

Please reply back using the box below, and then we will continue further.