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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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You took away my email address for no reason, and I'm mad. I

Customer Question

You took away my email address for no reason, and I'm mad. I have followed all your prompts and you keep telling me I'm doing it wrong. I followed the prompts exactly. I am not wrong and I am not stupid. Then I tried to create another email address, and you told me it didn't exist. I need to get back into my email immediately. Thank you.
JA: Just to clarify, what email service provider are you using?
Customer: my email address is***@******.*** It is an Outlook email address. And I also have a Thunderbird email with the same email address.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through a web browser on a desktop computer.
JA: What troubleshooting have you tried?
Customer: This just happened to me. It has never happened before, so I just followed the prompts you told me about. Quit asking me questions and HELP me!!
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: James K. is just fine.
JA: Anything else you want the email expert to know before I connect you?
Customer: No. I just need to get back into my email immediately. I'm in touch with some important people. Thank you.
Submitted: 11 months ago.
Category: Email
Expert:  Lorenz Vauck replied 11 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible.

Do I understand right that you currently can´t access your***@******.*** email? I know this is frustrating for you, but to effectively help you, can you please let me know what exactly happens if you try to login with your known credentials to ? Is there any error they are giving you?

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 11 months ago.

Are you still there? I would really like to help you and look forward to your reply. Thank you very much.