How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I typed in my user name and password to log into my account

Customer Question

I typed in my user name and password ***** log into my account to find out the status of my allplication to goes and found I could not log in be us my info was invalid. I was given a new password ***** e mail...but had locked out!
JA: Have you tried having password ***** directions emailed to you?
Customer: No
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: tablet
JA: What troubleshooting have you tried?
Customer: I am 81 years old and not great with computers, but I thought I tried everything I was told to do
JA: Anything else you want the email expert to know before I connect you?
Customer: Well, I would like to have my initial password ***** since I use it all the time
Submitted: 10 months ago.
Category: Email
Expert:  Martin replied 10 months ago.

Hello, what website are you trying to log into?

Customer: replied 10 months ago.
Global entry
Expert:  Martin replied 10 months ago.

Do you have the URL?