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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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It tells me there is an error in checkin, and won't accept

Customer Question

It tells me there is an error in checkin, and won't accept my password, although I KNOW it was correct. So, I changed it. And now it won't accept that one. I continually get the picture of the little tin can man and wont let me go any further.
JA: When did you last reset your username and password?
Customer: This morning, about 20 minutes ago. Before that about 2 weeks, I think there abouts
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through Firefox on desk computer, or my laptop. Very rarely thru phone
JA: What troubleshooting have you tried?
Customer: None, can't get past the tin can man.
JA: Anything else you want the email expert to know before I connect you?
Customer: I don't know what to ask. Im not computer savvy. 79 yrs old
Submitted: 10 months ago.
Category: Email
Expert:  Sandy replied 10 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 10 months ago.

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Secure Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403